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Technical Support

Responsibilities

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Preferred Skills

  • Degree in computer science or information technology (Preferred).
  • Prior experience in tech support, desktop support, or a similar role.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
Job Category: Technical Support
Job Type: Full Time
Job Location: Trivandrum

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Recruitment Fraud Alert!

PromptTech Solutions would like to inform you that we have not appointed any person to act as our agent to recruit on our behalf, in any region. PromptTech Solutions neither charges or collects any fee, nor requires any money deposit from jobseekers at any stage of recruitment.

Please visit https://prompttechsolutions.com/job-openings/ for information on available vacancies.

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