PromptTech Support Subscription (PSS)
At PromptTech Global, we view your business requires seamless support. We provide world-wide support to help you maximize your software’s potential and stay ahead in a competitive market. We focus on seamless software implementation, allowing you to concentrate on what matters most—growing your business. With direct access to our expert support team, we ensure you get the most value from the solutions we provide.
For every software service you acquire, we offer an affordable, renewable PromptTech Support Subscription (PSS) to protect and optimize your software throughout its lifecycle.
What You Get with PromptTech Support Subscription (PSS)
At PromptTech, we understand that robust support is essential for keeping your software running smoothly. Our PromptTech Support Subscription (PSS) ensures continuous access to expert assistance and the necessary tools to optimize your software’s performance:
- Extended Online Support: Get assistance during business hours from our knowledgeable team, ready to resolve issues and answer your questions.
- Software Updates & Upgrades: Stay up-to-date with product upgrades that improve performance, security, usability, and incorporate innovative technologies to ensure your software runs at its best.
- Fast-Track Critical Issue Support: For urgent issues, receive priority support to minimize downtime and keep your business operations running smoothly.
- Customized Support: Tailored to your unique needs, ensuring that you get the maximum return on your software investment.
- Hardware Support: In case of hardware damage, we will help reinstall the software on your new hardware and restore data from your backup (if available).
With PromptTech PSS, your software is always supported, updated, and optimized for success.
Terms and Conditions of PromptTech Support Subscription (PSS)
- The PSS applies to all software implementation services and continues to provide support and maintenance for valid subscribers at no additional cost.
- The renewal service covers software support, cloud solutions, and other mutually agreed-upon services.
- The subscription renewal must be taken before the expiry of the current subscription period in order to avoid service disruption. PromptTech the right to apply late fee as applicable
- The subscription renewal is valid for one year and will commence immediately after the expiration of the previous term.
- Subscription fees may vary depending on your subscription plan, requested service upgrades, or additional features.
- Any promotional rates or discounts offered for the initial subscription may not apply to subsequent renewals unless explicitly stated in the proposal.
- Once the renewal is active, the subscription will be governed by the updated End-User License Agreement (EULA). Early termination of the renewal may not entitle a refund unless otherwise agreed in the proposal.
- All service requests, including technical support, must be submitted exclusively through the PromptTech Connect App. Other communication channels will not be accepted. For remote services, the client must ensure the necessary network access is provided to allow our technical team to effectively address and resolve the issues raised.
- Remote support is included with the renewal; however, onsite support will incur additional charges, with the client being notified of costs prior to scheduling.
- Clients must back up their own data. PromptTech is not responsible for data loss, business disruptions, or damages from third-party links, cyberattacks, unauthorized access, or any issues caused by software use or installation.
- The PSS covers only software implementation provided by PromptTech. It does not include hardware issues, third-party software, operating systems, or accessories such as printers, scanners, and other hardware components.
The PromptTech Support Subscription (PSS) is not a warranty. We do not guarantee 100% trouble-free operation of the software at all times.
Client Responsibilities
To ensure efficient service, clients must:
- Provide relevant technical information when reporting issues.
- Grant the necessary resources for efficient problem diagnosis.
- Acknowledge that PromptTech is not responsible for data loss, hardware issues, viruses, or unauthorized changes to hardware configurations.
- Understand that PromptTech is not liable for data loss due to viruses or hardware-related issues.
Limitation of Liability
PromptTech is not liable for any special, incidental, indirect, or consequential damages, including loss of business profits, business interruption, or loss of business information, arising from the use or inability to use our software or failure to provide support services, even if we have been advised of the possibility of such damages. Our liability is limited to the amount paid by the client for services during the most recent renewal period.
PromptTech further disclaims all express and implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose.
