Customer Relationship Executive
Job Summary:
We are looking for a proactive and customer-focused Customer Relationship Executive to manage client interactions, address customer queries, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the capability to build and maintain positive customer relationships.
Key Responsibilities:
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to build trust and rapport with customers.
- Ability to handle customer queries, complaints, and escalations professionally.
- Problem-solving skills with a customer-centric approach.
- Good organizational and time-management abilities.
- Basic computer knowledge (MS Office, CRM tools, email handling).
- Ability to work in a fast-paced environment and manage multiple tasks.
- Patience, empathy, and strong listening skills.
Preferred Skills:
- Interact with customers through calls, emails, and messages to resolve queries and provide timely information.
- Maintain strong relationships with existing customers and ensure customer satisfaction.
- Assist customers in understanding products, services, policies, and processes.
- Handle customer complaints, resolve issues, and escalate complex cases when required.
- Follow up with customers on pending matters, service requests, and feedback.
- Maintain accurate records of customer interactions and update CRM or related tools.
- Coordinate with internal teams (sales, support, operations) to deliver solutions efficiently.
- Identify customer needs and suggest appropriate services or support options.
- Contribute to improving customer experience and service quality.
