Ways to Level Up Your Retail Store’s Customer Service: Did any of your customers walk away from your store or website after a bad experience? You might have offered great products, but the stellar customer service might have bought a difference between repeat, loyal customers.
There may be reasons for people walking out the door or leaving your website for the good. The retail world is changing every day, so consistently offering a great customer service is your way into the hearts and pockets of your customers.
You can keep your service standards high, both online and offline by implementing a top-notch approach. The trained staff can create a longtime connection with your customers.
The ways to start levelling up your retail store customer service for the future are as follows:
- Maintain a consistent customer service across all channels.
- New health guidelines training for the staff.
- Converse with your customer regularly.
- You can even personalize the customer experience.
- Easy checkout process.
Maintain a consistent customer service across all channels
73% of customers are using multiple channels on their shopping journey. Your customers may make multiple pit stops before making a purchase.
You have to avail consistent customer service with a unified feel of your online shop, physical store, emails, social channels to make your customers provide a successful omnichannel experience.
The vibe of your eCommerce shop must match the vibe of your store. Link your online store to social channels such as Facebook and Instagram to extend the customer service and to reach the new customers.
New health guidelines training for the staff
You have to keep an open line communication with your staff to ensure they are prepared for any changes coming to your store. The detailed guideline for the staff that explains the new health and sanitation such as wearing a mask and maintaining the social distance at checkout serves important.
Converse with your customer regularly
One way for the retailers to improve customer service by training their team to use positive and reaffirming language. You can use scripts to deal with customers for word choices that induce a positive customer experience.
Ensure your staff is equipped with various soft skills to handle all kinds of situations. You can communicate with your customers regularly to let them know the upcoming deals on your website.
You can even personalize the customer experience
The trend is to personalize your customer service. 80% of customers purchase from companies that offer personalized experience or customer service.
Create a long-lasting relationship with your customers. You can track your customer’s journey through a loyalty program, right from their buying habits up to their product preferences.
Easy checkout process
You have to train your staff to interact with the customers and make sufficient options for pick up and shipping. Make your checkout line marked, so the customers can stand without disrupting others.
You can equip staff members with iPads, if you have a cloud-based POS for helping customers check out wherever they are.
Ensure your checkout section has information related to the payment information, shipping and FAQs for your customers to answer all their questions at one place. The checkout experience finalizes a sale, so set the tone for future visits to your store or website by making it a count.